Responsible Gaming Guide for PokerStars in Canada

Core Philosophy

At PokerStars, we believe that gambling should be an enjoyable and entertaining activity. We are committed to ensuring that our players engage with our platform in a responsible manner. Gambling is intended for entertainment purposes only and should never be viewed as a source of income or a financial solution. We encourage our players to approach gaming with a healthy mindset and to recognize that losses are a part of the experience. It is essential to set personal limits and to understand the risks associated with gambling.

Self-Control Tools

To promote responsible gambling, PokerStars offers a variety of self-control tools designed to help players manage their gaming activities effectively. These tools empower players to make informed decisions and maintain control over their gambling behavior.

Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control the amount of money they can add to their account within a specified timeframe.
Loss Limits: This feature allows players to establish a cap on the amount they can lose during a specific period, helping them avoid excessive losses.
Wagering Limits: Players can set limits on the total amount they can wager over a defined period, ensuring they do not spend more than they can afford.
Session Time Limits: Players can choose to set a maximum time limit for their gaming sessions, which encourages breaks and responsible time management.
Cooling-Off Periods: This option allows players to take a temporary break from gambling, during which they will be unable to access their accounts.
Self-Exclusion Options: Players can opt for self-exclusion, preventing them from accessing their accounts for a predetermined time frame or indefinitely, depending on their needs.

Self-Assessment

To help players identify early signs of problematic gambling behavior, we encourage the use of self-assessment tools. Below is a structured list of reflective questions that players can consider:

Do I often gamble to escape from stress or anxiety?
Have I ever felt the need to gamble more after losing?
Do I find myself lying about my gambling habits to friends or family?
Am I borrowing money to gamble or using money intended for essential expenses?
Do I feel anxious or irritable when I cannot gamble?
Have I experienced any negative impacts on my relationships due to my gambling?
Do I have difficulty stopping or controlling my gambling behavior?
Is gambling affecting my work or academic performance?
Do I frequently chase losses in an attempt to win back money?
Have I ever thought about seeking help for my gambling behavior?

If players answer “yes” to several of these questions, it may indicate the need for self-reflection and possible intervention.

Protection of Minors

PokerStars takes the protection of minors seriously and has implemented strict safeguards to prevent underage access to our platform. Our age verification process includes thorough Know Your Customer (KYC) checks that require players to provide valid identification before they can create an account. We utilize advanced technology to ensure that all players meet the legal age requirements to gamble in Canada. Additionally, we provide resources and information to parents and guardians regarding responsible gambling practices to help them engage in conversations about gambling with their children.

External Help

For players who may need additional support, PokerStars encourages seeking help from professional organizations dedicated to responsible gambling. Some of these organizations include:

GamCare: Provides information, advice, and support for anyone affected by gambling.
BeGambleAware: Offers resources and support to help people make informed decisions about gambling.
Canadian Centre on Substance Use and Addiction: A national non-profit organization that provides information on gambling addiction and related issues.

Local support services are also available in various provinces across Canada, and we encourage players to reach out for assistance if needed.

Early Warning Signs of Problematic Gambling Behavior

Recognizing early warning signs of problematic gambling behavior is crucial for timely intervention. Some signs include:

Increased frequency of gambling sessions.
Persistent thoughts about gambling during non-gambling activities.
Using gambling as a means to cope with negative emotions.
Neglecting personal and professional responsibilities due to gambling.
Feeling compelled to gamble despite financial difficulties.
Experiencing mood swings related to gambling outcomes.

By staying vigilant and self-aware, players can take proactive steps to maintain control over their gambling activities.

Taking Immediate Action

If players feel they are losing control, it is essential to take immediate action. Here are some steps to consider:

Utilize self-control tools available on the PokerStars platform to set limits or take a break.
Reach out to trusted friends or family members to discuss feelings and concerns regarding gambling.
Contact a professional support organization for guidance and assistance.
Consider self-exclusion if the situation feels overwhelming or out of control.

Account Restriction and Self-Exclusion Mechanisms

PokerStars provides players with the ability to restrict their accounts or self-exclude for varying periods. Players can initiate account restrictions through their account settings, allowing them to pause their gambling activities. The self-exclusion process is designed to be straightforward and accessible, enabling players to take a break from gambling without facing barriers. It is important for players to understand that self-exclusion is a serious commitment and should be considered when there are concerns about gambling behavior.

Personal Responsibility and Platform-Supported Protection Tools

At PokerStars, we emphasize personal responsibility in gambling. While we provide a range of tools and resources to assist players in managing their gambling activities, it is ultimately the player’s responsibility to utilize these options effectively. We encourage players to take an active role in their gaming experience and to reach out for support when needed.

Confidentiality is a cornerstone of our approach to responsible gambling. Players can seek assistance without fear of judgment, and our support services are designed to be non-judgmental and compassionate. We believe in providing a safe environment where players can openly discuss their concerns and seek help.

By promoting responsible gaming practices and offering comprehensive support, PokerStars aims to create a gaming community that prioritizes player well-being and safety.